Support

FAQs

How long will the refill pack last for the 3D pen?

Our refill packs can typically last for 1 month based on experience with other customers, but it may vary on usage
I've just purchased an item, how long will it take to be delivered?"

Items that are in stock will take about 3 working days from the day of purchase.
Do you provide a local warranty for the tools and equipment?

Yes, we provide local warranties for up to 1 year.
I've just purchased a Tinkerpen, how do I get started?"
How does the prototyping service work?

Our prototyping service comes in two approach. Firstly, you can send your design in softcopy to us and we will give a quotation. Secondly, you could come down to our workshop and use the facility here.